To assess, plan, organise and manage own workload and the workload of others to ensure maximum utilisation of resources available on a day to day basis. Responsible for the day-to-day supervision and co-ordination of staff within the department. To provide and receive complex information and to facilitate effective communication with both departmental staff and customers. To provide appropriate support for technicians and their on-going development through regular reviews of performance and yearly staff appraisals. Responsibility and authority for resolving day-to-day problems and queries arising from customers with support from the Management team and supporting the Management team with more complex complaints investigation. Ensure delegated actions relating to complaints are completed within the specified time frames. Acting-up for the Production Manager in their absence with the support of the Decontamination Manager To communicate to the production team the departments progress against agreed targets, proposed changes in activity affecting expected production levels, quality issues and general trust news. To actively participate in weekly departmental operational meetings. Participate in the internal quality audits required for the departmental certification. Assist the Quality Representative in providing Quality Assurance and Control to the Department. Reporting, and if necessary, withdrawing from service, defective equipment and machinery where safety, risk to product and/or efficient working order is affected. Communicate immediately any decontamination machine failures as per process. To confirm all routine test procedures are completed and documented on all relevant equipment.