Job Description
WERE HIRING AS A DESKTOP SUPPORT TECHNICIAN L2 IN CAMBERLEY, UK!
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician L2 to manage hardware, software, and IT assets across multiple locations in and around the Camberley region. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
* Client in 190+ countries
* 6000+ Engineers
* 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Key Responsibilities:
On-Site & Remote Support:
* Provide comprehensive IT support for remote sites in and around the Camberley region.
* Offer after-hours on-call support for designated sites as required.
* Travel to customer locations across the region as needed.
Infrastructure Management & Maintenance:
* Install, configure, and maintain complex hardware and software systems in the field.
* Maintain and update the existing network infrastructure, including adding connectivity via copper and fibre.
* Manage and monitor client networks and systems, including servers, routers, switches, and firewalls.
* Develop and implement system maintenance procedures to ensure maximum system uptime.
* Perform LAN and Voice MACDs (Moves, Adds, Changes, and Deletions).
Hardware & Asset Management:
* Manage the Hardware Depot/ Hardware Recovery Centre.
* Handle loaner equipment management, parts ordering, and inventory management.
* Oversee shipping and receiving operations.
* Perform new PC setup, installation, re-imaging, and end-user data transfer.
* Provision authentication hardware like active smart cards, Active Keys, and smart card readers.
Administrative & Customer Service:
* Create and maintain detailed documentation of hardware/software systems and procedures.
* Manage inventory of spare equipment and supplies, maintaining accurate spreadsheets.
* Provide exceptional customer service, ensuring client needs are addressed promptly and professionally.
* Act as a liaison between clients and vendors to ensure effective issue resolution.
* Participate in operational meetings as required.
* Provide support to other HPIT support teams as needed.
* Manage and resolve incidents through to completion.
Requirements
* At least 1 year of experience in a technical support or IT field engineering role.
* Proven practical work experience in a similar role.
* Advanced knowledge of Windows OS (knowledge of Mac or Linux is a bonus).
* A valid UK driver's license and personal vehicle for travel to sites.
* Fluency in English is essential.
* Willingness to travel to customers across the region as required.
Required Skills & Competencies:
* Excellent problem-solving and analytical skills.
* Strong organisational and interpersonal skills.
* Ability to manage schedule on multiple projects effectively.
* Transparent and effective communication skills.
Benefits
Join Excis and be part of a team that values your growth and celebrates your success!
Requirements
At least 1 year of experience in a technical support or IT field engineering role. Proven practical work experience in a similar role. Advanced knowledge of Windows OS (knowledge of Mac or Linux is a bonus). A valid UK driver's license and personal vehicle for travel to sites. Fluency in English is essential. Willingness to travel to customers across the region as required. Required Skills & Competencies: Excellent problem-solving and analytical skills. Strong organisational and interpersonal skills. Ability to manage schedule on multiple projects effectively. Transparent and effective communication skills.