Job Description - Housing Manager (25738)
Join us as a Housing Manager at Home Group in Maryport, where you'll be the face-to-face support for our estates, ensuring safe homes and thriving communities. This is a full-time, permanent role offering a salary of £29,000, increasing to £32,000 after passing probation, plus benefits including a Health Cash Plan.
Responsibilities
* Engage with communities through visibility and proactive estate management.
* Manage multiple patches and neighborhoods with support from Community Housing Assistants.
* Address anti-social behaviors, handle customer queries and complaints.
* Oversee voids process and liaise with local authorities.
* Conduct estate inspections and safety checks, coordinate with contractors.
About You
* Experience in housing management, understanding housing law, and ideally, familiarity with universal credit.
* Willingness to work towards Chartered Institute of Housing Level 3 qualification.
* Organized, proactive, with a positive attitude.
* Strong customer service orientation and resilience.
* Confident in working with external partners and stakeholders.
* Comfortable working independently in estates and as part of a team.
Additional Details
* This role is hybrid, with three days on community patches and two days in the office or remote.
* Flexible working hours, with occasional evening meetings.
* Must have a vehicle insured for business use; mileage paid.
* Standard DBS check required, paid for by us.
Our Team
Join Christina and our passionate Portfolio 3 team, dedicated to excellent customer care and achieving targets in a supportive environment.
Benefits
* 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
* Health cash plan covering dental, optical, prescriptions, and more.
* Discounts on shopping, holidays, and days out.
* Opportunities for career growth within the organization.
* Supportive environment promoting diversity and inclusion.
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