2nd Line Service Desk Technician – Stretford, Manchester (3 days a week)
Key Responsibilities
* Respond to incoming service desk queries, emails, and tickets in a timely and professional manner.
* Provide friendly and supportive first‑line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
* Diagnose and troubleshoot technical problems, escalating more complex issues whilst retaining ownership of the ticket.
* Log all support activities and resolutions accurately in the ticketing system.
* Set up and configure user accounts, permissions, and access rights.
* Assist with basic network and system administration tasks as required.
* Ensure all IT equipment and systems adhere to security policies and procedures.
Requirements
* 6 month experience in a customer service or technical support role is preferred.
* Knowledge of Microsoft Windows OS / Office 365 / Azure Virtual Desktop.
* Detailed knowledge of Azure AD.
* Experience working in a service desk / customer facing role.
* Strong problem‑solving skills and attention to detail.
* Excellent communication and interpersonal skills.
* Ability to work effectively under pressure and prioritise tasks.
* Enthusiasm for learning and developing new skills in the IT field.
Seniority Level
* Entry level
Employment Type
* Full‑time
Job Function
* Information Technology
Industries
* Legal Services
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