Competitive Salary + Bonus + Excellent Benefits
About RES - Renewables
RES, part of the Wolseley Group, is a leading specialist trade merchant across the UK and Ireland. We put our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.
Benefits
* Annual leave (increasing with length of service)
* Generous pension scheme (matched up to 9%)
* Potential to earn bonuses
* Enhanced maternity / adoption leave
* Access to a wide range of online and high‑street discounts
* Free access to healthcare and popular YuLife app
* Cycle to Work scheme
Role: Customer Experience Manager (Yeovil, Somerset)
As a Customer Experience Manager, you’ll be responsible for:
* Supporting the end‑to‑end customer journey and improving the customer experience.
* Line‑managing customer service and operational team members, ensuring strong performance, engagement, and wellbeing.
* Leading and coaching the team to deliver consistently high standards of service to installers and customers.
* Managing the day‑to‑day delivery of operational activities related to renewables project support and design services.
* Proposing and implementing process improvements in line with direction from the Operations Director.
* Defining and maintaining clear end‑to‑end customer journeys across installer support and design services.
This is a full‑time, permanent role working 42.5 hours per week (Monday to Friday, 08:00 am – 05:00 pm, 30‑minute break). No weekend work required.
Qualifications & Experience
* Experience in customer service management.
* Proven line‑management and coaching capability.
* Experience improving customer experience through operational delivery.
* Experience in renewables, energy, construction, or regulated environments.
* Understanding of MCS or compliance‑led operations.
We look forward to receiving your application! #ACHS150
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