Contact Centre Advisor
Location: Hybrid Working – 60–80% at our Bournemouth Hub with flexibility to work from home.
Salary: £26,227.50 per annum.
We’re looking for a dynamic contact centre advisor to support our customers across a wide range of services, from repairs and income to tenancy management, lettings, and allocations. The role focuses on first‐time resolution and exceptional service for customers in general needs, supported housing, home ownership, and retirement living.
Opportunities Available
* Permanent, Full Time (37.5 hours per week)
* Permanent, Part Time (17.5 hours per week)
* Fixed Term Contract (Maternity Cover) until December 2026, Full Time (37.5 hours per week)
Why you’ll love working with us
A varied, exciting role that is fast paced, challenging and rewarding. You’ll join a supportive, friendly team culture where your development truly matters, with huge opportunities to grow your career. Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology, skills that open doors to new roles and industries.
What you’ll be doing
Take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. Provide first‑time resolutions and exceptional service to customers in our varied sectors.
Are you
* Able to deliver an excellent customer service experience
* Thrive under pressure and enjoy helping people
* Resilient, empathetic, and a great communicator
* Organised, focused, and able to meet targets
* Confident using multiple systems; if you have worked in a contact centre before that is just a bonus!
Working hours
Shift pattern covering: Monday–Friday, 8am–8pm; Saturday, 9am–1pm.
To Apply
If you feel you are a suitable candidate, please click apply.
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