Summary
Award-winning builder merchant, Elliott Brothers is seeking a Customer Service apprentice to join our busy Portsmouth Tool centre. You'll be a team player, have a 'can-do' attitude and provide high levels of service face-to-face, on the phone and via email.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
• Annual profit share scheme
Training course
Customer service practitioner (level 2)
Hours
Between 8.00am - 5.00pm, Monday to Friday.
40 hours a week
Start date
Monday 23 February 2026
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Learning about the products and services that are offered to our customers
* Communicating with customers face to face, via the phone and by email
* Provide accurate pricing and quotations to customers on a range of products
* Assisting with invoicing and other administrative tasks
* Supporting accurate stock control
* Working closely with various departments and offering support to other branches.
* Supporting the branch in adhering to Health & Safety regulations
Where you'll work
The Pompey Centre
Dickinson Road
Portsmouth
PO4 8ER
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HTP APPRENTICESHIP COLLEGE LTD
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship where you will be fully supported by an Apprenticeship Coach from our Training partner, HTP Apprenticeship College.
Candidates who don't have maths and English at Level 1/2 may be required to undertake Functional Skills in these subjects as part of the apprenticeship.
More training information
Your apprenticeship will be delivered in the workplace where you will be given time to complete all of your training.
Requirements
Desirable qualifications
GCSE in:
English & Maths (grade 4-9 or A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience