Restaurant Shift / Floor Manager
Location: MK10 0BA
Salary: Up to £13.00 per hour
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canadian culture with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of new locations over the next decade.
We prioritize customer experience and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary and opportunities for career growth.
To be successful, you should be a great leader and positive team player with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, treating customers as a top priority.
* Be customer-focused in all aspects of restaurant operations.
* Manage staff scheduling to meet customer demand.
* Support the team to maintain operational efficiency.
* Conduct regular store walks from the customer's perspective.
People
* Encourage staff to share suggestions and concerns.
* Provide performance feedback, set goals, and offer support and guidance.
* Create a positive team environment, ensuring all employees are treated with dignity and respect, free from discrimination.
* Handle performance management in collaboration with HR when necessary.
Driving Sales
* Understand sales trends, popular products, peak times, and adjust accordingly.
* Ensure products are correctly merchandised and stocked, and support marketing campaigns.
* Coach employees on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate employees towards continuous development.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by maintaining composure under pressure.
* Manage weekly stock orders and quality checks on incoming stock.
* Oversee equipment maintenance and calibration schedules.
* Manage inventory effectively.
* Handle opening and closing procedures.
* Maintain cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
* Ensure health and safety procedures are followed, reporting incidents promptly to the Regional Manager.
* Be available to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* A flexible and disciplined work approach.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* High standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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