You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With our training programmes and varied shift patterns, you’ll be on the right track for a promising career with us!
Responsibilities
* Provide excellent customer service both at the front of house and in the warehouse, maintaining high standards at all times.
* Lead by example and support the team to ensure a positive customer experience.
Hours
Opening hours:
Monday - Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
01 / 14
Benefits and development
* Cycle to work: savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
* High Street Shopping Discounts: discounts at Screwfix, B&Q and other major retailers.
* Share Plans: option to become a Kingfisher shareholder with various schemes.
* Wellbeing: 20% off Nuffield Gym membership, Health MOT and a free 7-day pass.
* Simply Health: customise your health plan and claim back money for treatments.
* Long Service Awards: rewards for milestone service including extra pay and bonus holiday days.
* Pension: contribute and receive up to 14% added per month.
* Life Cover: Death in Service payment up to 4x annual salary (with pension).
* Retail Trust: free wellbeing resources including confidential counselling.
* Screwfix and B&Q Discounts: 20% off products as a Kingfisher group member.
* Mind Training: mental health support and tools through Mind partnership.
* Screwfix Community: access resources and stay connected with colleagues.
* Self-Development: learning tools (e.g., LinkedIn Learning) to develop job-related skills.
* Enhanced Family Leave: inclusive, competitive pay terms beyond statutory requirements.
Training programmes
* First Steps to Management: 16-week programme for Service Assistants aiming for a Trade Counter Supervisor role.
* Power Up to Trade+: 12-15 month programme with a Level 2 Trade Supplier Apprenticeship to become a Trade+ Sales Supervisor.
* Trade Up to Branch Manager: 15-month programme to achieve a Level 4 Retail Manager Apprenticeship and leadership skills.
* Learning for Life: wider life skills including Maths and English coaching through Skills Forward.
Learning and culture
* Be yourself at Screwfix: inclusive culture with Employee Inclusion Network and support for diversity.
Testimonials
“You get a different range of tasks every day. One day doing delivery, the next serving customers.”
“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”
Application process
Applying online is simple. Fill in basic details and upload your CV. If applying for a S.A., complete a Situational Judgement Test.
Interview
Interviews may be conducted by phone or video, followed by an in-store visit to meet the team and complete competency-based questions.
Offer
If we’re a good match, we will extend an offer. After pre-employment checks, you will receive your contract.
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