Purpose of Post:
To construct, control and facilitate the provision of a high quality after sales service to the Wrights customer base and be instrumental in Wrightbus becoming established as the preferred supplier of bus products.
Key Tasks:
1. Management and ongoing development of aftersales service support.
2. Act as the interface between Wrightbus and the customer.
3. Delivery of high-quality technical support service to our customer base and ensure that all tech-nical (and parts) issues are dealt with in a timely and professional manner.
4. Ensure that all vehicle availability targets are met, and that vehicle downtime is kept to industry minimum levels.
5. Manage all manufacturer warranty and campaign claims that are processed within the correct timescale.
6. Ensure chassis and body stock, required to support vehicles, is continuously monitored and the stock requirements are reported.
7. Manage parts stocks, including Impress are professionally stored, monitored, and controlled.
8. Ensure all parts queries are expedited in a timely and professional manner.
9. Continuous analysis of system data and field service issues collected from in service customer vehicles and feedback of key product issues to Product Development.
10. Support Product Development...