We're looking for an engaging and charismatic Front Office Manager to be the face of the Copthorne Cardiff
We're seeking a proficient Front Office Manager to lead our team of professional front office & reservations colleagues to deliver the best possible experience with charisma and flair. As Front Office Manager, you'll deliver on managing all aspects of the front office (for example guest registration, check in/out, reservation processing & concierge services as required). You'll support and encourage the team to create a warm atmosphere that makes our guests feel at home - regardless of where they have travelled from in the world
As our Front Office Manager, your main duties will include:
* Providing both strategic and 'hands-on' support to the day / overnight reception teams & our in-house reservations team to deliver a guest experience that is professional yet personable
* Monitoring budget and controlling labour costs and expenses predominantly by managing day-to-day staffing requirements
* Identifying training needs, overseeing the training and development of the Front Office & Reservations team - ensuring effective on / off job training is completed. Providing ongoing mentoring, coaching and regular feedback to existing colleagues, managing conflicts and consciously working to improve all team members performance.
* Carrying out Duty Manager shifts as required by the needs of the business, and having sufficient working knowledge of all other hotel functions to be able to deputise in the absence of the General Manager
The ideal candidate will have:
· Minimum of 2 years previous experience in a Reception Manager position, with working knowledge of all hotel operations
· Opera CLOUD PMS is ESSENTIAL as this role holder will be the 'super user' for the hotel (additionally, knowledge of MICROS POS software would be advantageous)·
· Attentive, professional customer service skills
· Confidence, professionalism and engaging personality
About the Hotel
Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions.
About the Group
Millennium Hotels and Resorts own and operate a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
· Life Assurance
· Cash Health Plan cover option available
· Career development pathways and regular salary reviews
· Employee Discounted Accommodation and F&B discounts worldwide
· Apprenticeship/Placement/Training opportunities
· Meals Provided on Duty
· Free car parking
· Social Events, Wellbeing and Team Activities
· Uniform (Laundry / Dry Cleaning for Uniform)
· Length of Service related holiday scheme
· Recommend a Friend Scheme
… and many more
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
If this sounds like the perfect opportunity for you then please, apply now
Job Types: Full-time, Permanent
Pay: £32,000.00 per year
Benefits:
* Canteen
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
* Private medical insurance
* Store discount
Experience:
* Front Office Management: 1 year (preferred)
Work Location: In person