Job Description
We are seeking an experienced Repairs Manager to lead our clients responsive repairs and maintenance service. You will be responsible for ensuring that all repairs are delivered efficiently, cost effectively, and to a high standard, with a strong focus on customer satisfaction.
Client Details
Our client is a forward thinking housing provider committed to delivering safe, high quality homes and responsive repairs to our residents. They pride themselves on maintaining strong communities and ensuring our properties are well managed, compliant, and fit for purpose.
Description
* Manage day to day delivery of responsive repairs (not internal DLO, work done by contractors)
* Lead and support a team of contractors and administrative staff
* Monitor performance against KPIs, ensuring targets for quality, cost, and timeliness are met
* Oversee contractor performance, procurement, and contract management
* Ensure compliance with health & safety regulations and housing standards
* Handle complex or escalated repair issues and complaints
* Work collaboratively with internal teams and external partners to improve service delivery
* Manage budgets and ensure value for money across all repairs activities
Profile
* Proven experience in a repairs or maintenance management role within housing or property services
* Strong leadership and people management skills
* Good understanding of housing regulations, compliance, and health & safety requirements
* Excellent organisational and problem-solving abilities
* Strong communication skills with a customer-focused approach
* Experience managing budgets and contractors
Job Offer
* Salary of £44k-£48k
* Pension contribution
* Healthcare benefits
* 30 days annual leave
* Annual pay increase of circa 3-4%
* Hybrid working (2 days per week in office)