Salary: £28,000 - 40,000 per year Requirements: Strong knowledge and experience of Linux Servers. Proven ability to resolve a wide range of technical issues for diverse customers. Expertise in diagnosing and troubleshooting software and hardware problems. Proactive, motivated self-starter with a consultative and solution-focused mindset. Strong teamwork skills and a positive, can-do attitude. Solid understanding of the hosting landscape, including cloud, dedicated, and colocation services. Desirable experience with Windows Servers, IIS/Apache, MySQL/MS SQL, VMware vSphere/ESXi. Familiarity with load balancers, Active Directory, Exchange, Cisco/Juniper, HP 3PAR/EVA storage arrays. Understanding of networking protocols (TCP/IP, DNS). Exceptional customer service skills, with the ability to resolve queries efficiently, effectively, and courteously. Legally authorized to work in the UK. Responsibilities: Research and identify solutions to software and hardware issues on client and internal platforms. Diagnose and troubleshoot problems across systems such as SANs, switches, network routers, blade servers, websites, databases, and operating systems. Communicate with clients via telephone or the MyHyve ticket system within defined SLAs. Provide accurate and prompt feedback by leveraging internal databases and external resources. Manage and prioritize multiple support tickets simultaneously, ensuring systems are fully functional post-troubleshooting. Assist the Sales team with architectural designs for potential client platforms. Build, deploy, and maintain servers and complex platforms. Deploy and manage virtual network devices (e.g., load balancers, firewalls, IPS, WAFs). Escalate unresolved issues to relevant internal teams when necessary. Technologies: Active Directory Cloud Cisco Hardware Support Linux MySQL Network SQL TCP/IP VMware Windows Security More: At Hyve Managed Hosting, we are passionate about exceptional customer service and are looking for Tier 1-3 Technical Support Engineers to join our dynamic team in Brighton. We tackle diverse projects, from optimizing websites to managing multi-region platforms for high-profile clients, while deploying and maintaining global cloud infrastructure. We offer a permanent employment opportunity with flexible working hours, 28 days holiday plus bank holidays, an annual discretionary bonus, and continuous training and development opportunities. Our vibrant office is at the center of Brighton, providing a stimulating environment to help you grow and make a real impact. last updated 13 week of 2026