CRM Assistant
Manchester, Glasgow, Birmingham, Leeds, Edinburgh
Role Overview
Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award‑winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, you will help deliver outstanding results.
Job Description
We are recruiting a CRM Assistant to be a subject matter expert for the CRM platform, handling day‑to‑day processes and supporting the implementation of projects. Main duties include improving data quality, completing day‑to‑day data processes accurately and in a timely manner, and providing solutions and best‑practice advice to users of the system.
This role can be based at any of our UK offices (excluding London). Our standard working hours are 9:30 am‑5:30 pm, and we operate a 3‑days‑in‑the‑office, 2‑days‑from‑home working model. As an inclusive employer, we are willing to consider any flexible working requests.
Candidate Overview
* Previous experience working with CRM systems (InterAction, Salesforce or similar).
* Able to evidence a proactive and inquisitive style, to quickly learn, pick up new tasks and manage your own workload.
* Extensive experience in data management – ensuring all new and existing data meets quality standards.
* Evidence of having a keen attention to detail.
* Able to communicate in an engaging and effective manner with various senior professional stakeholders (Partners, Heads Of etc.).
* Understanding of data privacy regulations such as GDPR or PECR would be desirable but not essential.
We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter, and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges.
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