Are you passionate about helping people access the most appropriate support at critical times in their lives? Do you have experience in either housing and/or benefits and money matters?
The Temporary Accommodation team is looking for a knowledgeable and enthusiastic professional to lead income management work with our tenants. This will involve telephone and face-to-face work, close collaboration with colleagues in Housing and Benefits teams, and a focus on customer service.
If you are interested in achieving the best outcomes for our residents in a fast-paced and rewarding environment, we would love to hear from you.
What will you be doing?
The role involves making early contact with those at risk of falling behind, helping them access the benefits they are entitled to, and working to maximise their income.
You will also be responsible for developing effective debt recovery plans and supporting tenants on their journey towards financial stability.
At West Northants Council, it’s about our people. People who thrive with ambition, generate new ideas, demand better ways of working, care about every detail, and embrace challenges. Our culture offers new experiences, opportunities to grow, and career empowerment.
Our vision is to make West Northants a great place to live, work, visit, and thrive. We are committed to this goal and work daily to turn it into reality. Our corporate values, THRIVE—Trust, High Performance, Respect, Innovate, and Empower—guide everything we do and how we deliver services.
Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council: https://youtu.be/lV0EfeUF4aU
We are dedicated to embedding diversity, equality, equity, and inclusion into all aspects of our work, enabling colleagues to develop and reach their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
Watch our colleagues explain what DEI means to us in this short film.
If you require additional support or reasonable adjustments during the application process, including alternative formats or languages for the job description, please email careers@westnorthants.gov.uk.
West Northants Council, where careers thrive.
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