Full time 36 hours per week
Hybrid working office days subject to business needs, around 2 days per week
Raven is here to make a difference, working as a team to build homes and change lives. Were also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But its not just what we do, its how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.
Want to be part of our community? Were recruiting for a Customer Journey Manager to join our Customer Experience & Engagement team.
What youll achieve in the role:
Youll use insight, analysis, and root cause investigation to assess and improve key customer journeys and touchpoints. Youll champion a proactive, insight-led approach to continuous improvement and design experiences that reduce customer effort, increase satisfaction, and drive operational efficiency.
Key responsibilities include:
1. Analysing customer feedback and insight to identify pain points and improvement opportunities
2. Continuously assess and enhan...