Negotiable Stroud Temporary Full Time Posted date: 22/05/2026
Closing date: 22/06/2026
Healthcare Customer Service Executive
Monday to Friday – 09:00am – 17:30pm
Temporary
Stroud
Salary is dependent on experience
We are currently recruiting for an Healthcare Customer Service Executive to join our client based in their Stroud branch.
Key Responsibilities
In-store support
* Welcome and assist patients attending the branch, providing a professional and reassuring experience
* Ensuring records are accurate and up to date
* Handle walk-in enquiries and provide guidance on services and accessories where appropriate
* Maintain a clean, organised, and professional branch environment at all times
Administration and coordination
* Manage appointments, diaries and patient records using internal systems
* Ensure CRM systems are kept accurate and up to date
* Support general administrative tasks to keep the service running smoothly
Telephone and outbound activity
* Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads
* Encourage bookings and attendance where appropriate, in a natural and helpful way
* Handle inbound calls and email enquiries in a timely and professional manner
Customer care
* Provide a high standard of service at all times, handling queries and concerns with empathy and professionalism
* Carry out follow-up calls where required to support patient experience
Core Skills
* Strong communication skills with a friendly and professional approach
* Able to work independently and stay motivated during quieter periods
* Well organised with good attention to detail
* Confident using systems, with the ability to learn new CRM tools
* A patient-focused mindset with strong empathy and emotional awareness
* Comfortable encouraging customers to take the next step where appropriate
Experience
* Previous experience in a customer-facing or administrative role
* Comfortable speaking with customers over the phone
* Experience in healthcare or a clinical environment is essential
* Experience working in a lone or self-managed role is required
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