Our client is seeking a dynamic and motivated Customer Service Administrator to join the Customer Service Team, ensuring the highest standards of service are consistently met.
This is an exceptional opportunity for a Customer Service Advisor to join this global company within their prestigious, modern Chester office.
Hours of work: Mon Fri on a rota basis 8.30am 4.30pm or 9.30am 5.30pm.
The Customer Service Administrator will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, contributory pension scheme, life assurance, free onsite parking and more.
The successful candidate will:
1. Be the first point of contact for B2B customers
2. Provide level 1 support of handling all incoming interactions and escalating as per correct procedures
3. Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
4. Accurately enter and maintain data in the CRM system
5. Understand and confidently discuss product portfolios across multiple brands with B2B customers
6. Work towards set KPIs and targets
7. Effectively handle complaints in line with regulatory requirements
8. Provide trouble shooting solutions to support customer queries
9. Assist and train customers...