Customer Care Representative Job | Ellesmere Port | Global Manufacturer | £32,000 | EMEA Markets Your new company A globally recognised manufacturing company are currently seeking a motivated Customer Service professional to join one of their established teams on a 12-month fixed-term contract basis. Working within a large and skilled team, you will have ample support around you! Your new role As a Customer Service Representative, you will manage the order processes from initial enquiry through to completion. This will include; liaison with suppliers/warehouses/planning to ensure cost efficiency and stock availability, monitoring orders and ensuring customers are kept up to date throughout the process, preparing export documentation, invoicing and ad hoc project work. As this team covers the EMEA region, European languages are advantageous, but not essential. You will be managing high volume and high order value via SAP. What you'll need to succeed You will have experience in a highly customer-focused role, ideally within a fast-paced manufacturing organisation. You will be able to prioritise your workload and react quickly in a changing environment. You will have a good understanding of order processing and knowledge of export is desired. You will be able to communicate excellently, both written and verbal, and be able to use Microsoft Office to a high standard as well as be entirely comfortable with technical ERP and CRM databases. SAP experience is preferred, but other systems will be considered. What you'll get in return You will get the opportunity to work for a highly reputable business in the local area on a full-time fixed-term basis, receiving an excellent remuneration package! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.