Job Title: Customer Service Coordinator
Location: Staffordshire
Employment Type: On-site
About the Role
A leading construction company is seeking a Customer Service Coordinator to join its Midlands-based team. This role is pivotal in supporting customers through one of their most significant purchases – their new home. You will play a key part in guiding customers through their journey, resolving queries, and ensuring their overall satisfaction, while working collaboratively with a supportive team.
Key Responsibilities
* Guide and support customers through their new home purchase, ensuring a smooth transition and positive experience.
* Resolve initial snagging issues and respond to queries from the public affected by construction sites.
* Coordinate with contractors and technicians to complete works efficiently and with minimal disruption.
* Follow up with customers to ensure all issues are resolved to their satisfaction, managing expectations throughout.
* Handle challenging conversations with empathy and professionalism, delivering excellent service.
Skills & Experience Required
* 3–5 years of customer service experience, ideally within construction or housebuilding (other customer service backgrounds will be considered).
* Strong organisational skills, with the ability to manage multiple cases simultaneously.
* Excellent communication and problem-solving skills, with proven ability to manage expectations.
* Positive, proactive attitude with a commitment to customer satisfaction.
Desirable Skills
* Experience in customer relationship management or customer satisfaction roles.
* Familiarity with construction processes and ability to work effectively with technical teams.
* Leadership or mentoring experience within a customer service context.
What’s on Offer
* Competitive annual salary
* 25 days annual leave
* Healthcare cash plan options
* Annual bonus scheme
* Pension scheme
* Sharesave scheme
* Life assurance and personal accident insurance
* Cycle-to-work scheme