INTERNAL APPLICANTS MUST APPLY VIA MYSELF
his vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
*Fusion Assets, NLP LLP
NLC9 £33, - £38,
We have a vacancy for a Change and Continuous Improvement Analyst, working within the Customer Services Hub. The role requires agile working and the ability to travel across North Lanarkshire to support the operational needs of the Hub.
The duties of the post will be to develop solutions, adjust processes and adapt as staff transition into the Hub and continually review and improve service delivery. You will support the Customer Services Team to assist in the implementation of Continuous Improvement capability to enhance operational and cultural ways of working.
You will have moderate experience of working in a busy Business, Finance or Customer focused environment in an operational support role. Experience in Change Management, problem solving and driving channel shift are essential for the role. As well as excellent communication and IT skills you will also have experience of managing and reviewing performance to achieve objectives.
Strong analytical and influencing skills and a qualification to SVQ4 or HND level are also essential.
You will demonstrate a positive, proactive approach with the ability to motivate and develop the culture of customer service.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.