Senior Programme Manager – Financial Crime Transformation
Location: London (Hybrid)
Business Area: Group Risk & Compliance
Role Summary
Following a strategic review of the financial crime framework, the organisation is undertaking additional work to strengthen and embed its Financial Crime Target Operating Model (TOM). We are seeking an experienced Senior Programme Manager to lead this initiative, ensuring the delivery of a resilient, compliant, and future-ready operating model.
This role will also oversee subsequent transformation and remediation workstreams, ensuring outcomes are sustainable, value-driven, and aligned with regulatory expectations. The successful candidate will bring deep expertise in financial crime prevention, regulatory transformation, and large-scale programme delivery, with a proven ability to operate at senior levels in complex, regulated environments.
Key Responsibilities
* Programme Leadership & Delivery
* Lead the design and delivery of a multi-phased financial crime transformation programme, from strategy through execution.
* Define and embed an enhanced Target Operating Model, integrating a robust three lines of defence framework.
* Oversee transformation across AML, Sanctions, Fraud, and Customer Due Diligence (CDD), ensuring regulatory alignment and operational optimisation.
* Regulatory Alignment & Remediation
* Lead the operational response to financial crime remediation requirements, including Enhanced Due Diligence (EDD) reviews across multiple customer cohorts (PEPs, non-personal clients, high-risk sectors, and customers linked to prohibited jurisdictions).
* Engage proactively with regulators, auditors, and key stakeholders to ensure progress transparency and sustainable solutions.
* Deliver improvements that both meet regulatory standards and strengthen the organisation’s long-term compliance culture.
* Financial & Resource Management
* Own and manage a multi-million-pound programme budget, driving robust financial forecasting, controls, and value optimisation.
* Build and lead cross-functional teams, coordinating internal resources and managing external suppliers (e.g. TEK Global Services) to deliver agreed outcomes.
* Stakeholder & Governance Engagement
* Provide strategic updates and insight to senior leadership, the Board, and risk committees on progress, risks, and dependencies.
* Act as a key liaison across compliance, legal, technology, and operations to ensure alignment and joined-up delivery.
* Champion a culture of risk awareness and compliance accountability throughout the business.
Key Experience & Ideal Background
* Proven success as a Programme Director / Senior Programme Manager delivering large-scale financial crime and compliance transformation programmes.
* Experience leading regulatory alignment, operating model redesign, and governance framework implementation in regulated environments.
* Strong expertise in AML, Sanctions, Fraud, CDD, and broader financial crime risk management.
* Previous experience in senior regulated roles such as Compliance Officer, MLRO, MLCO, or Director within a Trust & Corporate Services Provider (TCSP) or similar regulated entity.
* Direct involvement in managing financial crime remediation programmes, including complex EDD reviews across diverse customer types.
* Demonstrated ability to manage multi-million-pound budgets, ensuring cost efficiency and value delivery.
* Strong vendor and third-party management experience, with proven accountability for external delivery partners.
* Excellent stakeholder management skills, with the ability to influence and challenge at Board level.
Why This Role?
This is a high-impact opportunity to lead a strategic programme of change at the heart of the organisation’s financial crime agenda. The successful candidate will play a critical role in shaping the operating model, ensuring regulatory resilience, and embedding a culture of compliance and risk awareness that supports long-term success.