We’re AmTrust International, an insurance business headquartered in London, employing more than 1900 people in 13 countries. As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both Internationally and Globally.
We are currently looking for a Complaints investigator to join our team based out of our Nottingham office.
Responsibilities
* Support the Complaints Manager and Team Leader with ensuring the delivery of fair customer outcomes through thorough and prompt complaint investigations, providing a competent and efficient service to our stakeholders whilst ensuring that fair customer outcomes are delivered.
Qualifications
* Experience in complaints handling within any regulated space, but ideally within insurance or financial services.
* Comfortable collaborating with colleagues and communicating with customers, providing verbal and written communication to a high standard.
* Excellent customer service skills and attention to detail; knowledge of FCA rules and procedures would be beneficial.
For more information, please submit your CV and we will be in touch.
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