This is an excellent opportunity to join a growing team at Metta Property Management. Recently awarded Highly Commended at the News on the Block Property Management awards 2024 and shortlisted in 2025 you'll know you will be joining a company who do the right thing
if additional learning, completing your TPI (formerly IRPM) to ATPI and MTPI is of interest to you then please apply
General Responsibilities and Expectations
* To carry out site inspections and review the condition of Managed Properties – producing a report for the client on standards.
* Build a good working relationship with both residents and clients of the company.
* To ensure the Managed Properties are well maintained and any repairs or issues are dealt with promptly and efficiently.
* Maintain a professional and welcoming presence at the office (unless called away on other duties).
* To be a positive representative of Metta Property Management at all times
* To undertake reasonable additional duties as required
Administration
* To log all issues reported on blockman and ensure these are actioned and updated frequently until a resolution is found.
* To save all documents received electronically on Shared Drive – using the company policy for naming and saving documents so they can be located by everyone within the team.
* To work closely in co-operation with the Managing Director, keeping them well informed of issues that affect their portfolio and copying into appropriate email correspondence.
* To provide weekly reports in relation to managed properties with regards to outstanding issues.
Communication
* To answer enquiries by telephone and email (ensuring to adhere to the company policy for turnaround times)
* To attend site meeting with the Senior Property manager as and when required
* To ensure that the highest levels of customer care and service are maintained at all times.
* To remain courteous at all times
Contractors
* To instruct contractors to carry out remedial work as and when necessary and follow instructions from Senior Property manager.
* To oversee the operation of all service contracts relating to managed properties and liaise with the Senior Property Manager with regards to their effectiveness.
Minute taking
* if needed to take minutes for AGMs, Directors meetings etc.
Health and Safety
* To action health and safety issues appropriately, and within the necessary timeframes following external reports carried out and in consultation with the Property Team
* To liaise with Health and Safety consultants in relation to Fire Risk reports carried out at Managed Properties and create appropriate logs with regards to work required.
Job Type: Full-time
Pay: £24,999.00-£25,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Free parking
* On-site parking
* Referral programme
Ability to commute/relocate:
* Westcliff-on-Sea SS0 9SY: reliably commute or plan to relocate before starting work (preferred)
Education:
* A-Level or equivalent (preferred)
Experience:
* Property Management: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person