Job Description
General Responsibilities
• Deliver a high-quality property and facilities management service in line with industry best practice, contractual obligations, and statutory requirements.
• Manage on-site building managers and operational staff in delivering facilities services.
• Work collaboratively with internal teams including accounts, leasing, and legal.
• Attend meetings with stakeholders including clients, contractors, and tenants regarding day-to-day property matters.
Day-to-Day Duties
• Manage a portfolio of multi-let properties, including central London and West End offices, retail, industrial, and mixed-use assets across London and nationwide.
• Prepare and manage service charge budgets, in collaboration with senior management and finance teams.
• Supervise on-site staff and procure/manage external contractors for maintenance and service delivery.
• Assist with financial forecasting and annual maintenance planning.
• Liaise with finance teams on budget availability and monitor expenditure monthly.
• Review and streamline contractor invoicing processes.
• Approve invoices within delegated authority levels.
• Act as a key point of contact for tenants on both common area and demised premises issues.
• Interpret lease clauses, including obligations and liabilities.
• Support mobilisation of new management instructions, particularly for multi-let service charge properties, including:
– Service charge apportionments
– Budget preparation and review
• Maintain a strong understanding of property management accounting functions, including:
– Credit control
– Service charge queries
• Support delivery of facilities management projects, including major repairs and refurbishments.
Health & Safety
• Ensure implementation of all required health and safety procedures.
• Maintain compliance with internal health and safety policies.
• Carry out any additional duties required to meet operational procedures and contractual obligations