About the Job
This role is situated within NEC Government which manages a diverse range of products. These products currently include NEC Revenues & Benefits and Citizen Access (online services). As Product Manager you will be a product champion on one or more of these product areas, reporting to the business lead on a day‑to‑day basis and liaising with senior management with regards to new product areas.
Key Responsibilities
* Liaise and communicate with customers and prospective customers regarding your products.
* Produce a roadmap for your products.
* Understand the needs of users and the wants of the customers for your products so that you can champion them during the delivery phases.
* Work across all areas associated with these products: business analysis, development, testing, support, technical authors, and pre‑sales.
* Understand current and future needs of customers.
* Establish and document detailed business requirements and/or user journeys for each deliverable.
* Specify market requirements by conducting user research and ongoing visits to customers.
* Assist in setting product and service roadmaps and ensure development priorities align to commercial opportunities, customer needs and market drivers.
* Act as the product champion to relevant teams to ensure focus on delivering product solutions that meet marketplace needs.
* Undertake day‑to‑day management and administrative tasks.
* Provide support to sales with up‑to‑date product content, internal briefings, and tender responses.
* Provide regular product updates to support business strategy and decisions.
* Serve as a point of contact for internal teams and customers for product enquiries.
* Write guides and other documentation for internal and external audiences.
Required Experience and Skills
* Previous experience working within the UK Public Sector, with strong knowledge of local government services, specifically Welfare Benefits, and system administration such as integration with DWP and document management.
* Good working knowledge of public sector organisations and ability to understand legal, commercial, and technical literature.
* Basic understanding of system administration and technical integration, such as setting up and running batch processes.
* Excellent interpersonal and communication skills, capable of exploring and articulating complex concepts across stakeholders.
* Some knowledge of the end‑to‑end software development lifecycle.
* Knowledge of a system or solution used by local authorities.
* Ability to liaise and communicate with customers, including information gathering, presentations, and dispute resolution.
* Flexible and adaptable, able to work in an environment with challenging timeframes.
Benefits
* Private medical cover funded by NEC for employees (optional family coverage).
* 25 days paid holiday with option to buy/sell.
* Basic salary life assurance cover funded by NEC.
* Group pension plan with employer contributions up to 8.5 %.
* Flexible benefits to suit individual needs.
* Employee assistance programme available.
* Free access to LinkedIn Learning for all colleagues.
Other Information
Candidates must demonstrate a pre‑existing right to work and travel within the UK, with documentary evidence. All offers are subject to satisfactory vetting and reference checks. Depending on the role, a Disclosure Barring Service (DBS) check may be required.
Equal Opportunity
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We are committed to ensuring an inclusive and accommodating experience for all candidates, and welcome reasonable adjustments or accessibility needs.
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