About the Role
As an Account Manager, you will play a key role in engaging with existing Draper customers and stockists, focusing on relationship building, identifying sales opportunities, and providing tailored solutions to meet customer needs.
Why work for us?
Draper Tools is a family business with a rich history, a strong, supportive ‘family culture’ and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change. People enjoy working for us; one in six employees have worked for Draper for more than 25 years!
Plus, we are proud winners of Employer of the Year 2025 at the Solent 250 Awards.
We believe there are four key reasons why you should work for us:
We’re a trusted brand: there is a reason why we’ve been in business for over 100 years and show no signs of slowing down.
We’ll welcome you: work plays a significant part in all of our lives, so we’ve built a happy and inviting environment, full of friendly colleagues who are proud to work together.
We’ll invest in you: our people are at the heart of everything we do. Which is why we’re passionate about helping you reach your full potential. We build success together.
We’ll value you: we love to recognise great work, so our benefits package has been designed to say “thank you” in more ways than one.
Benefits
As our Account Manager your benefits will include:
* Full-time hours with some flexibility on start and finish time
* Competitive commission plan
* 25 days holiday with the ability to purchase additional leave*
* Pension scheme
* Employee Assistance Programme (EAP) and medical cash plan
* Private health scheme *
* Staff discount on Draper products with significant savings available
* Long service bonus *
* Ad-hoc rewards and recognition
* Day off for your birthday
* Cycle to Work Scheme
* Employee discount scheme - discounts on gym memberships, groceries, holidays and more
* Free onsite parking
*After qualifying period
Job Opportunity
Working as our Account Manager your role will include:
* Building and maintaining strong, long lasting relationships with key customers, ensuring excellent customer service whilst maximising revenue for the company.
* Identifying opportunities for growth, and use all available offers/tools to keep customers engaged and generate new business.
* Answering inbound calls from customers and responding to queries by phone or email.
* Creating bespoke promotions and offers tailored to each customer’s needs.
* Maintaining and updating the customer database with any relevant information including contact details, contact names and registered addresses.
* Working with Internal Sales Manager to generate a customer contact call frequency schedule and plan.
Essential Skills
* Good knowledge or understanding of the UK tool wholesale industry would be beneficial
* Previous experience in a telesales or account management role is desirable
* Good negotiation skills with the ability to identify additional sales opportunities
* Passion and drive to succeed in a sales environment
* Polite and professional tone in all communications
* Ability to establish and maintain strong client relationships
* Develop great relationships across the business and with colleagues
* Strong attention to detail and commitment to accuracy
* Good working knowledge of MS office and databases
If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role.
STRICTLY NO AGENCIES