Job overview
This is an exciting opportunity to become a member of the Welsh Ambulance Service Non-Emergency Patient Transport team delivering non-emergency patient transport at locations in the Aneurin Bevan health board area.
There are a number of vacancies in Abergavenny & Newport Ambulance station although you may be required to operate out of other stations as required.
We are looking for candidates that can deliver a high standard of professionalism and compassion when providing a transport service to meet the needs of patients and other service users. Although no formal qualifications are specified for this role, we would expect candidates to be able to demonstrate a reasonable standard of education and personal responsibility and have evidence of delivering excellent customer care. This can be a demanding job on occasion but the rewards in terms of satisfaction and personal achievement are without comparison.
Please be aware, this is a physically demanding role that involves some heavy lifting and handling in difficult and complex scenarios.
Shortlisted candidates will need to attend a theoretical and practical driving assessment and if successful will be invited to a formal interview and group discussion
Driving Assessments / Interviews: to be advised
Course start date : 10th Nov 2025 (Matrix -Swansea)
Main duties of the job
The post holder will be required to drive an equipped NEPTS ambulance or other vehicle as necessary, and carry out non-urgent and non-critical, planned patient journeys usually working with a colleague but sometimes working alone when dealing with patients who can walk unaided or with minimum assistance.
The post holder deals with a variety of patients and conditions, most of whom will require different levels of assistance, lifting or carrying to transfer to and from the Trust vehicle. The post holder transports patients safely between their place of residence and designated treatment centres and clinics, provides where necessary appropriate care and assistance which is within the post holder’s level of training and competence, and adheres to the Trust Code of Conduct and Standards of Professional behaviour, Service Instructions and the Trust’s Standing Procedures and Policies.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or Knowledge
Essential criteria
* No specific academic qualifications are required, but a reasonable standard of general education is expected
* Sound geographical knowledge of area served and able to read a map,
* Moving and Handling techniques, and general awareness of risk, health and safety issues and responsibilities
Desirable criteria
* First Aid at Work certificate and successful recertification every 3 years
* Awareness of relevant Trust behaviours, policies, procedures and working practices
* Sound knowledge of use of Trust vehicles and relevant equipment
* Basic First Aid and Highway Code.
Experience
Essential criteria
* Dealing successfully with people, often elderly or vulnerable, in a caring, sensitive and compassionate manner
Values
Essential criteria
* Good interpersonal skills, able to deal with patients, often elderly or vulnerable, in a caring, sensitive and compassionate way
* Logical thinker, able to identify appropriate route and make decisions within Trust procedures.
Other
Essential criteria
* Current driving licence for Class B with a maximum of 3 endorsement points, and no convictions for driving under the influence of alcohol or drugs
Desirable criteria
* Class C1/D1 desirable
Aptitude and Abilities
Essential criteria
* Able to work alone with minimum supervision or as a member of a team
* Good verbal and written skills able to convey information and complete all necessary documentation accurately and legibly
Desirable criteria
* Ability to speak Welsh