Job Description
Immigration Programme Analyst
Contract: Full-time, permanent
Team: Immigration Programme Management (IPM)
Office Location: Sheffield (7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom)
The role:
The Immigration Programme Analyst will support the delivery of immigration services by managing a portfolio of small accounts under the supervision of a manager, while assisting the wider team of IPMs with multi-jurisdictional client enquiries and projects. The role will also involve supporting the YourIPMTeam programme which centrally manages some of our team’s smaller clients. When needed, the Analyst will also provide back up support to our wider IPM Analyst team. This is an exciting opportunity to get exposure to what the IPM team does and grow into client facing work.
What your day will look like:
* Taking a key role in managing small client relationships, directing queries, ensuring service consistency and supporting data/reporting needs
* Supporting the wider IPM team with projects and client-specific deliverables
* Working directly with YourIPMTeam clients and Fragomen case teams to resolve queries that may include billing issues, incomplete initiations, protocol inquiries, work eligibility assessments, single and multijurisdictional inquiries, provision of gratis Global Knowledge material, Connect, access and trouble shooting.
* Using ServiceNow ticketing system to manage workload and report to more senior team members on client activity.
* Monitoring client specific drop boxes (e.g. initiations and central emails).
* Utilising Fragomen Connect, including liaising with caseworkers globally to ensure Fragomen Connect is up to date.
* Generating and managing reports for case teams and clients.
* Preparing Word documents and creating excel spreadsheets.
* Assisting with ad hoc administrative functions, as needed.
The team:
The Immigration Programme Management team looks after client accounts on both a regional and global scale, acting as a single point-of-contact between the client and the practice teams. The team has overall responsibility for building and maintaining successful client relationships, as well as ensuring compliance with client SLAs and quality of services. The team is characterised by a shared commitment to excellence, innovation, and a holistic approach to immigration program design and consultancy.
What we are looking for:
Essential criteria:
* Ability to work flexibly and accurately in a fast-paced environment.
* Ability to generate clear, well-organised written work-products internally and externally.
* Can follow firm procedures with respect to file maintenance, record keeping and use of case management system.
* Strong communication skills.
* Demonstrate exceptional planning and time management skills with an ability to multi-task.
* Be proactive and able to act under instruction with limited supervision
* Be able to plan workload, meet deadlines and priorities
* Completes tasks within agreed timeframes and in line with expectations
* Demonstrates proficiency in word processing, Internet and email systems
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:
* Competitive Salary: We offer salaries that reflect your skills and experience
* Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
* Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
* Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
* Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
* Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
* Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
* Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
* If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
* After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
* At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
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