Overview
The Fire Alarm Service Engineer is responsible for the servicing, maintenance, fault-finding, and repair of fire detection and alarm systems in a range of commercial, industrial, and residential properties. This role plays a critical part in ensuring system reliability, safety compliance, and client satisfaction.
Responsibilities
* Conduct routine servicing, maintenance, and testing of fire alarm systems to ensure they meet all required standards and regulations.
* Perform system diagnostics, fault finding, and emergency repairs on-site.
* Modify existing fire alarm systems as required (e.g., panel upgrades, device replacement, wiring corrections).
* Respond to service calls promptly, diagnose issues, and restore system functionality efficiently.
* Provide technical support and advice to clients regarding system performance, upgrades, and compliance.
* Ensure all work is completed to the highest quality and documented accurately.
* Maintain and update service records, reports, and compliance documentation.
* Liaise with contractors, building managers, and other engineers as necessary.
* Stay current with applicable standards, industry practices, and manufacturer training.
Qualifications and Skills
* Proven experience in servicing and maintaining fire alarm systems (minimum 2-3 years preferred).
* Strong working knowledge of systems such as: Notifier, Gent, Advanced, Morley, Kentec, Apollo, Hochiki, Siemens, Honeywell, or similar.
* Familiarity with emergency lighting, smoke ventilation, or other life safety systems is advantageous.
* Knowledge of BS 5839
* Valid ECS card / CSCS card or relevant trade qualifications
* FIA Units 1-5 or equivalent certifications
* Excellent fault-finding and problem-solving abilities.
* Strong communication and interpersonal skills.
* Full, clean driving licence.
* Ability to work independently and manage multiple jobs per day.
Additional Requirements
* Participate in on-call rota for out-of-hours service response.
* Willingness to travel to various client sites, sometimes at short notice.
* Ability to pass background checks and security clearances for sensitive sites.
Benefits (Optional Section)
* Competitive salary and overtime pay
* Company vehicle, tools, and mobile phone
* Paid holidays and sick leave
* Pension scheme
* Ongoing training and certification support
* Opportunities for career progression
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