1. Performance Bonus
2. Career Development
About Our Client
Our client is a medium-sized organization within the industrial and manufacturing sector. Based in Leeds, they are renowned for their commitment to providing superior products and unmatched customer service to a diverse range of industries.
Job Description
3. Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT related queries)
4. Being a senior point of contact for resolving technical queries and questions for product installers, end users and colleagues via phone, email and face to face.
5. Guiding installers through the setup and configuration of products remotely.
6. Delivering pre/post installation technical advice.
7. Being a product expert on a wide range of products and answering questions from customers and colleagues about products
8. Testing suspected faulty equipment
The Successful Applicant
A successful Technical Support Coordinator should have:
9. 3+ years' experience working in a busy customer service setting
10. Proven technical knowledge of and working experience with electro-mechanical products, security products (not IT related)
11. Previous experience with either installing or fault finding on small to medium sized IP based access control or CCTV Systems (not IT helpdesk)
12. A recognised engineering qualification and/or time served ability to understand electro-mechanical concepts and tailor appropriate solutions.
13. Ability to learn new products quickly
What's on Offer
14. An attractive salary range of approximately £27,000 - £35,000 including a bonus.
15. A supportive work environment that values teamwork and personal development.
16. Opportunities to grow within the company and shape your career path.
17. Comprehensive training to ensure you are up to speed with our products and systems.