About the role:
As a Post Office Counter Clerk, you’ll be responsible for dealing with postal and financial services, handling forms and applications, and managing foreign currencies. This involves the accurate handling of monies and the use of computer systems.
As a valued member of our Post Office team, you will receive full counter training, ongoing training, and support.
Operational hours:
1. Monday – Friday – 09:00am – 17:30pm
2. Saturday - 09:00am – 13:00pm – *Subject to Location*
Responsibilities:
* Providing excellent customer service.
* Completing and undertaking regular compliance checks.
* Following all policies, procedures, and cash management protocols.
* Keeping all areas clean, tidy, and adhering to safety/security policies.
* Ensuring punctuality and personal appearance standards align with the Society’s Uniform policy.
* Handling customer complaints professionally and processing them according to the Society’s complaints procedure.
* Maintaining up-to-date records, managing high-volume posting activity, and communicating with multiple clients and vendors.
*Please note, successful candidates will be subject to a P250 (Credit Check).*
Who are we looking for?
To be successful in this role, you will need:
* Excellent customer service skills and a passion for customer care.
* Strong listening, interaction, and communication skills with various stakeholders.
* A confident, friendly, and approachable demeanor.
* Cash handling experience is desirable.
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