Job Summary Staffpower Group are currently recruiting for an Administrator to work for our client based in the Spennymoor area who specialise in manufacturing UPVC windows, doors, and garden rooms. Candidates applying for this role must have experience working in a customer service role together with excellent proven administration skills preferably within a manufacturing environment. Experience working within the fenestration industry is highly desirable. Outline of Role; Dealing with general telephone enquiries and emails with retail and trade customers. Providing advice on products and quotations. Speaking with customers face to face that come to visit our showroom and giving any advice needed. Dealing with incoming sales queries from retail trade and business to business customers by telephone, email and in person. Communicating with customers regarding ongoing orders. Processing and sending quotations. Using our web chat function to help customers visiting our website. Maintaining customer files and records/CRMs for all customer contact. Processing of Credit Card and Cash payments from trade customers and members of the public. Helping to co-ordinate deliveries and liaise with delivery drivers. Raising despatch notes and other relevant paperwork. Dealing with delivery date chases and deliveries which need to be rearranged. Responsible for follow up calls and emails to ensure the customer has received a good service and to encourage feedback/reviews. Dealing with customer queries (training will be given) on product / technical advice Keeping KPIs up to date and monitoring reoccurring issues. Processing of customer service orders/spare parts etc. Answering incoming phone calls. Providing general administration support (booking in delivery notes, generating despatch notes etc). Be able to organise and work in an efficient and timely manner. Covering other job roles in the case of holidays/absence. Candidate; Professional adaptable attitude and willingness to learn, develop and take on new tasks as required. Professional and extremely confident with a calming manner when dealing with telephone calls and be able to talk at ease with our potential customers. Must be able to understand the importance of dealing with new sales leads with a quick turn around issuing quotations. Be able to work well under pressure. Able to understand the importance of following procedures both within our company and that of our business to business customers to ensure that any feedback received is positive. Must have excellent organisational and multi-tasking skills to enable all tasks to be completed in a timely and organised manner. Excellent communication skills and able to work well as part of a team. Good attention to detail when processing data and orders etc with the ability to follow procedures and tasks through to completion. Will be willing to learn how our products are manufactured and operate so that this can be relayed to customers as and when they require. Sound computer-based skills are essential which can be demonstrated from previous roles. Excellent numerical skills and be able to price accurately including discounts. The candidate must be willing to carry out a variety of tasks as and when required to help out in other departments. The candidate must be able to carry out tasks and work to procedures set out to them by the office manager. Candidate must have a good level of attendance/sickness record. Job Types: Full-time, Permanent, Temp to perm Pay: £13.84-£14.36 per hour Benefits: Company pension Free parking On-site parking Application question(s): Have you experience of working within a manufacturing environment? Have you experience of working within the fenestration industry? Do you drive and have access to own vehicle? Experience: administration: 2 years (preferred) Customer service: 2 years (preferred) Work Location: In person