Job Description
People Operations Manager
Location: Near Lewes, East Sussex (Hybrid working available)
Employment Type: Full-time, Permanent
Are you an experienced People Operations leader who thrives in a fast-paced, values-driven environment? Do you enjoy building high-performing teams, strengthening operational processes and creating a positive colleague experience? If so, our client is seeking a proactive People Operations Manager to lead the delivery of an efficient, compliant and people‑centred HR service.
This is an exciting opportunity for a hands-on operations professional who is passionate about continuous improvement, colleague experience and developing People processes that truly support an organisation to thrive.
Key Responsibilities include:
* Lead day-to-day People Operations activity, ensuring accuracy, consistency and excellent service levels.
* Oversee data integrity across all HR systems and ensure end-to-end lifecycle processes run smoothly.
* Lead, coach and develop a small People Operations team.
* Support managers with complex or high‑risk cases, providing clear guidance and documented processes.
* Oversee internal recruitment delivery, ensuring an efficient, timely and high-quality process.
* Produce regular People metrics and dashboards, ensuring accuracy and relevance.
* Maintain oversight of pay and reward processes, ensuring compliance and integrity.
* Lead continuous improvement activities across systems, processes and workflows.
* Support organisational design and development initiatives through data and operational delivery.
The successful candidate will have:
* Proven experience in HR/People Operations, with strong delivery across high‑volume processes and SLAs.
* Experience managing or coaching HR operations/administration teams.
* Strong background in employee relations casework.
* Experience improving HR systems, processes and data reporting.
* Recruitment operations experience including workflow management and candidate experience.
* Exposure to organisational design activity.
* Excellent stakeholder management and communication skills.
* Highly organised, resilient and able to balance multiple priorities.
* Practical, solutions-focused approach with an inclusive, empathetic style.
* CIPD Level 5 (desirable, not essential) or equivalent experience.
This is an opportunity to make a meaningful impact within an organisation that values professionalism, continuous improvement and creating a positive colleague experience. You will join a supportive People function at a time of development and have the autonomy to shape and strengthen People Operations for the future. If you’re a proactive People Operations professional looking for your next step, please apply now.