Trainee Claims Assessor Salary: £28,500 - £32,000 Are you someone who enjoys speaking with people on the phone? Do you want to work for a company that truly cares - about its customers, its people, and the communities we serve? We're looking for Trainee Claims Assessors to join our growing team in Bristol or York. If you're naturally curious, open to challenges, and keen to simplify how things are done - we'd love to hear from you. We're looking for adaptable, enthusiastic individuals who live our values: Care, Commitment, Community and Confidence. A bit about the job You'll be part of our Protection Claims Team, supporting customers during some of life's most difficult moments. You'll assess claims for Terminal Illness, Critical Illness and Death Benefit, working closely with medical professionals to gather the right evidence. You'll also engage with internal and external stakeholders to make sure we follow best practices and deliver fair outcomes. This role involves sensitive conversations - including bereavement, serious illness, and complaints - so empathy and confidence are key. Skills and experience we're looking for Experience in healthcare or protection claims Strong communication skills - both written and over the phone Great judgement and decision-making skills Ability to explain decisions clearly and negotiate with customers Organised, self-motivated, and a great team playe Starting s alary - circa £ 25. 1 00 (depending on location, skills, experience, and qualifications) Bonus opportunity - 6 % of annual salary A ctual amount depend s on your performance and Aviva's. Generous pension scheme - A viva will contribute up to 14%, depending on what you put in. 2 5 days holiday s plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and s hare in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities a nd u s e your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your t otal Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us a n email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting s alary - £28,500 - £32,000 (depending on location, skills, experience, and qualifications) Bonus opportunity - 6 % of annual salary A ctual amount depend s on your performance and Aviva's. Generous pension scheme - A viva will contribute up to 14%, depending on what you put in. 2 5 days holiday s plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and s hare in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities a nd u s e your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your t otal Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us a n email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com