Job Title
Medical Receptionist/Administrator at Billesdon Surgery
Job Summary
Full Time or Part Time
Competitive hourly rate with 5 weeks annual leave, good sick pay scheme and NHS Pension.
We are seeking a multi‑skilled, organised, and motivated Medical Receptionist/Administrator to join our team. The ideal candidate will demonstrate excellent customer service, communication, and organisational skills, work well under pressure and as part of a team, and have flexibility to cover for absence and annual leave.
Knowledge of working within the NHS in a similar role and using SystmOne would be an advantage; full training will be provided where necessary.
Surgery opening hours are Monday to Friday between 08:00 and 18:30. Days and hours are negotiable.
Responsibilities
* Maintain and monitor the practice appointment system.
* Process personal and telephone appointments.
* Answer incoming phone calls, transfer calls or deal with the caller’s request appropriately.
* Signpost patients to the correct service.
* Initiate contact with and respond to requests from patients, team members and external agencies.
* Process daily incoming post.
* Handle PRISM referrals, rejections, advice and guidance and 2 week wait referrals.
* Photocopy documentation as required.
* Data entry of new and temporary registrations and relevant patient information.
* Input data into patients’ healthcare records as necessary.
* Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
* Manage all queries efficiently.
* Maintain a clean, tidy, effective working area at all times.
* Monitor and maintain the reception area and notice boards.
* Support all clinical staff with general daily tasks as requested.
Secondary Responsibilities
* Support administrative staff, providing cover during staff absences.
* Action incoming emails and correspondence as necessary.
* Scan patient related documentation and attach scanned documents to patients’ healthcare records.
* Complete opening and closing procedures in accordance with the duty rota.
* Support the dispensary at Bushby Surgery in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
Qualifications
* Telephone experience.
* Experience with SystmOne.
* Experience with e‑referral systems.
* Experience with PRISM.
Benefits
* Competitive hourly rate.
* 5 weeks annual leave.
* Good sick pay scheme.
* Participation in NHS Pension.
* Opportunity for training and development.
Equal Opportunity Employer
Billesdon Surgery is an equal opportunity employer committed to diversity and inclusion. All personnel are treated fairly and without discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Contact
For an informal chat about the vacancy, please telephone 0116 259 6206 and speak to Tara Clarke, Reception Team Lead.
To apply, please send your CV with a covering letter to:
Tara Clarke
Reception Team Lead
Application Deadline
Closing date: 28th November 2025
Additional Information
Disclosure and Barring Service Check is required. This role falls under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Employer name: Billesdon Surgery
Address: 4 Market Place, Billesdon, Leicester, Leicestershire, LE7 9AJ
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