We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey
* Contract: Casual
* Working Pattern: Part Time
* Hours: Hours are between Monday – Friday 09:00am - 5:30pm.
* DBS Check: No
* Closing Date: 04/07/2025 at 10:00
* Reference: VOLAIR/25/316593
An exciting opportunity has arisen to join Volair’s Central Membership Office as a Customer Care Advisor, supporting all Volair clubs across Knowsley in an office based environment.
As a Customer Care Advisor, you will be the first point of contact for both existing and prospective members. Your responsibilities will include:
* Handling inbound calls, responding to live chat enquiries, and responding to emails
* Resolving a variety of membership queries quickly and professionally
* Providing accurate information on club facilities, programmes, membership options, and payment plans
* Carrying out membership administration using computerised systems
* Supporting customers with bookings and general queries
* Maintaining up-to-date knowledge of Volair’s services, promotions, and activities
The ideal candidate will have excellent communication skills, strong IT competence, and experience in customer service or a membership-based environment. Experience using booking systems and handling payments or till operations is also desirable.
Please note: this is office-based call centre environment with incoming/outgoing calls, email, live chat, and administration systems.
Our membership office is open Monday – Friday 09:00am until 5:30pm. All available hours will be between those times.
Please be aware we reserve the right to close this vacancy early should we receive sufficient applications.
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