We’re looking for a passionate and experienced Housing Service Manager who pride themselves on the quality of their work to join a forward thinking and growing social housing group, whose aim is to ensure our tenants live in safe, comfortable and well-maintained homes.
The Housing Services Manager takes the lead for ensuring that our customers receive excellent levels of service from the organisation regarding all aspects of their tenancy – from application and allocation until a tenancy ends. This means creating an environment where the customer is at the centre of all that we do; that they feel listened to, empowered and able to hold us to account on all landlord related activities.
The Housing Services Manager will be responsible for leading and managing a team of highly motivated and skilled Housing Officers, who are responsible for managing the tenancies across the communities that we work in.
We are looking for someone who is self-motivated and able to work on own initiative with strong compassionate leadership skills, has excellent knowledge of Housing Management and repairs practices including Contract management, Neighbour Nuisance, Anti - Social Behaviour and Estate Management, Voids and Allocations and understands welfare reform, housing benefit, universal credit, and income recovery processes.
It would be beneficial for post holder to have CIH Professional Diploma or BA/BSc in Housing or equivalent relevant experience, an understanding and practical experience of Equality and Diversity, Agile Working, Culture Change, Change Management and Modern Working practices.
Please visit our website for further detail on the role and information on how to apply.
https://cynon-taf.org.uk/work-with-us/housing-services-manager/
We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity. When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfil the essential role criteria will be guaranteed an interview. We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria. Candidates may complete voluntary EDI form on our website.
Closing date for applications Midnight on Wednesday, 10th September 2025.
Interviews are likely to take place on Thursday, 18th September 2025
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