Branch Operations Manager Location: Bathgate, Scotland Job description: We are an ambitious and expanding business with a strong reputation for delivering quality products and outstanding service. As part of our continued growth, we are developing our Power & Tools Division – a fast-moving and strategically important part of our operation. We are now seeking a Branch Operations Manager to take ownership of this division, driving performance, efficiency, and growth as we enter our next exciting phase. This opportunity will suit a self-reliant Operations or Branch Manager who is able to oversee the creation, fit-out and start-up of Scotland’s first United Rentals location for Power and Tools, followed by the recruitment and management of the new branch team. Future success will be measured by the growth of the business, customer loyalty and adherence to United Rentals’ high equipment quality and service delivery standards. If you’re ready for a challenge in your career and feel confident to take responsibility for the effective management of our activities throughout the whole of Scotland, ensuring we successfully deliver the commitments made to our customers, we want to hear from you. Your focus: Service-oriented, know how to respond swiftly and efficiently to our customers’ needs Responsible for the motivation, coaching and development of the Scottish team Maximise the efficiency of our service organisation Ensure the timely and cost-effective maintenance and repair of the rental fleet Take responsibility for the delivery, installation and removal of our equipment on clients’ sites Ensure compliance with internal and external QHSE policies Actively contribute to and implement European-wide initiatives Your profile: Operational work experience, including strong experience in the management of a technical department An understanding of quality management system, planning and logistics Ability to drive continuous improvement in maintenance, safety, quality and customer service Capacity to build and retain a cohesive and effective operational team Experience in change management, Lean Six Sigma and ISO accreditation Oral and written proficiency in English Computer literate including MS Office Willingness to travel occasionally to our European Support office in the Netherlands About us: United Rentals Europe is the industry leader in the European Fluid, Power and Tool solutions market. We provide rental products, customizable rental solutions, and comprehensive tool management services. The equipment we offer is designed with safety and quality as top priorities, featuring “plug and play” capabilities and great versatility for a wide range of applications. We work together with our customers to find solutions with a shared commitment to service and safety. This translates into unique benefits and the best rental solutions for your jobsite. We have 38 offices across Europe (the Netherlands, Belgium, France, Germany and the UK). Our European headquarters is located in the Netherlands. Growth is in our DNA and this offers employees the opportunity to grow personally and professionally. United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,520 rental locations in North America, 38 in Europe, 23 in Australia and 19 in New Zealand. The company’s approximately 26,650 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. United Rentals is a member of the Standard & Poor’s 500 Index, the Barron’s 400 Index and the Russell 3000 Index and is headquartered in Stamford, Connecticut USA. Additional information about United Rentals is available at www.unitedrentals.com/en-gb As an employer, we provide equal opportunities for all, regardless of gender identity, age, nationality, religion, sexual orientation, disability or other non-performance-related factors. We value diversity and inclusion and provide a respectful working environment where discrimination and harassment have no place. Our offer: United Rentals offers you a challenging position within an international, service-oriented and pleasant work environment where initiative is encouraged. Your opinion and innovative ideas are valued. We invest in your personal growth through coaching and training. Interested? To apply, just send your CV using the “apply” button. Apply via our website www.unitedrentals.com/en-gb. For more information, please contact careersuk@ur.com.