Reverse logistics manager (after sales & operations)

Reverse Logistics Manager (After Sales & Operations)


Datchet, Berkshire (Hybrid – 3 Days Office / 2 Days Home) – They have free parking available, in addition to a free shuttle bus from Slough and Datchet train stations.


Up to £60,000 + 10% Bonus


About the Company

Pod Talent are supporting a leading international consumer products business in the search for a Reverse Logistics (After Sales & Operations) Manager to join their Supply Chain team, offering the opportunity to take ownership of a critical operational function within a growing organisation known for its strong brands, collaborative culture, ongoing investment in innovation, and excellent track record of internal and international career progression..


The Opportunity

This is a highly visible leadership role with responsibility for the strategic, operational and financial performance of the UK & Ireland After Sales and Reverse Logistics function.

Reporting into the Supply Chain leadership team, you'll lead a small team whilst taking ownership of after-sales operations, repair partner management, reverse logistics, compliance, sustainability initiatives and continuous improvement programmes.

This is a genuine ownership role, offering the opportunity to shape the future direction of the function whilst delivering tangible improvements across service, cost and customer experience.


Key Responsibilities as Reverse Logistics (After Sales & Operations) Manager

* Define and deliver the UK & Ireland After Sales and Reverse Logistics strategy.
* Manage and develop external repair centres and service partner relationships.
* Drive improvements across returns, repairs, asset recovery and product quality investigations.
* Lead KPI performance, service improvements and cost optimisation initiatives.
* Own departmental budgets and financial performance.
* Ensure compliance with relevant UK & Ireland regulations, including WEEE and battery legislation.
* Support wider sustainability and circular economy initiatives.
* Partner closely with Supply Chain, Customer Service, Quality, Legal and Commercial teams.
* Act as a key escalation point for product quality and customer-related issues.
* Build strong relationships with both local and European stakeholders.


Current Challenges & Opportunity of Reverse Logistics (After Sales & Operations) Manager

The function is performing well, but there is significant opportunity to add value through:

* Driving greater process ownership and operational discipline.
* Improving visibility and performance across key metrics.
* Further optimising repair centre and service partner performance.
* Supporting the business as sustainability and compliance requirements continue to evolve.
* Reducing product return rates and improving root-cause analysis.
* Simplifying complex regulatory and sustainability requirements for wider business stakeholders.


The successful candidate will enjoy balancing operational delivery with strategic improvement, and won't be afraid to challenge the status quo.


About You

We're keen to speak with individuals who can demonstrate experience across:

* After Sales Operations, Reverse Logistics, Repair Operations, Service Operations, Product Quality
* Consumer Electronics, Electrical Products, FMCG or Consumer Goods


In addition, you'll ideally bring:

* Experience managing external service providers or repair networks.
* Strong understanding of reverse logistics and returns processes.
* Knowledge of WEEE, sustainability, product compliance or related regulatory environments.
* Experience managing budgets and operational KPIs.
* Strong stakeholder management and influencing skills.
* SAP experience.
* A continuous improvement mindset with a data-driven approach to decision-making.


If you're looking for an opportunity where you can genuinely own a function, influence change and play a key role within a growing international business, we'd love to hear from you. Please apply here or email and we will come back to you if your profile is shortlisted to discuss the role in further detail.


Due to the volume of applications expected for this role, we won't be able to respond to every applicant individually. If you haven't heard from us within three weeks of applying, please assume your profile hasn't been shortlisted on this occasion. Thank you for your interest, and we wish you the very best with your search!