Trade Sales & Customer Support Advisor
Job Summary
Funky Chalk is a leading supplier of cue sports products, including snooker and English pool cues, cases, and accessories to retailers, clubs, and distributors worldwide. We're seeking a proactive Trade Sales & Customer Support Advisor to strengthen our relationships with trade partners and help grow our B2B sales channel.
In this role, your primary focus will be supporting and developing trade accounts: processing orders, handling enquiries, and maintaining strong customer relationships. You'll also play a part in generating new business opportunities, following up with lapsed clients, and providing first-class aftersales support.
Alongside trade sales duties, you'll assist with customer service and e-commerce operations, ensuring seamless coordination across the business. This is an excellent opportunity for a commercially minded individual who enjoys working with trade customers while also contributing to wider business functions.
Key Responsibilities
Trade Sales (Primary Focus)
* Process trade orders accurately in Brightpearl, ensuring timely fulfilment.
* Act as a first point of contact for trade customers, managing enquiries via phone, email, and online platforms.
* Support the Trade Account Executive with admin tasks such as checking payments, raising invoices, and confirming transfers.
* Proactively follow up with lapsed or inactive clients to re-establish relationships.
* Assist with outreach to prospective trade partners and distributors.
* Maintain clear records of trade customer activity and provide reporting on sales performance.
* Build and maintain strong relationships with trade customers, ensuring a professional and responsive service.
Customer Service & Aftersales Support
* Provide cover for retail customer enquiries when required.
* Assist with returns and exchanges, ensuring issues are resolved promptly.
* Handle courier claims for missing or damaged parcels.
* Monitor and respond to reviews (Trustpilot, Amazon, eBay) to protect brand reputation.
E-commerce & Operations Support
* Assist with listing and managing products on Shopify and other marketplaces.
* Support stock management tasks such as cycle counts, replenishment, and processing returns.
* Provide hands-on support during peak periods (e.g. order packing).
* Contribute to reporting on returns, damages, and customer/trade trends.
Key Competencies
* Strong sales communication skills (both written and verbal).
* Commercially minded with confidence in liaising directly with trade customers.
* Excellent organisation and ability to manage multiple accounts.
* Problem-solving skills and proactive approach to customer needs.
* Attention to detail and accuracy in order processing and reporting.
* Comfortable working independently while being part of a small, collaborative team.
Working Hours
* Full-time, 37.5 hours (8.30am – 4.30pm, Monday to Friday).
* Occasional overtime may be required, especially during seasonal peaks.
* 20 days annual leave plus Bank Holidays.
Qualifications & Experience
Essential
* Previous experience in B2B/trade sales support, account management, or sales administration.
* Strong communication and relationship-building skills.
* Confident using business software (Microsoft Office, CRM or ERP systems).
* Familiarity with e-commerce platforms (Amazon, eBay) and general customer service processes.
Preferred
* Experience with Brightpearl or similar stock/order management software.
* Experience in the cuesports, sports equipment, or leisure goods industry.
* Previous involvement in generating or supporting new B2B sales leads.
Job Type: Full-time
Pay: From £14.00 per hour
Expected hours: 37.5 per week
Benefits:
* Canteen
* Employee discount
* On-site parking
* Transport links
Application question(s):
* Do you have an interest in cue sports? what level ?
Experience:
* B2B/trade sales support /admin / account management : 2 years (required)
* using business software Microsoft Office, CRM or ERP systems: 2 years (required)
Work Location: In person