About the job
Are you passionate about building strong relationships and delivering exceptional customer experiences? Do you have a talent for guiding clients through complex processes while leveraging tools like Salesforce to drive success? We’re looking for an experienced Account Executive with a focus on Customer Success to support and grow partnerships in a rapidly expanding property and hospitality sector.
Who are we?
At memoryBlue, we’re more than just a sales development consultancy – we’re a launching pad for high-tech sales careers. Founded in 2002, we specialize in helping high-growth B2B technology companies accelerate pipeline and revenue through outsourced sales development. With offices across North America and Europe, and a global team of 300+ professionals, we support innovative startups and global tech giants alike.
Our mission is twofold:
* Deliver exceptional results for our clients by generating qualified sales leads and driving outbound prospecting campaigns.
* Develop top-tier sales talent, giving our team members the tools, training, and mentorship they need to build long-term careers in tech sales.
We’ve proudly supported some of the world’s most respected tech brands and continue to cultivate a community that values curiosity, grit, and growth. Whether you're looking to grow your sales career or scale your sales pipeline, memoryBlue is the partner that delivers.
As an Account Executive, your primary focus will be on Customer Success—guiding clients through their onboarding journey and ensuring their success at every step. Key responsibilities include:
* Acting as the primary point of contact for clients, building trust and strong relationships.
* Leading clients through onboarding processes, ensuring they are fully set up and supported.
* Utilizing Salesforce and other tools to track progress, manage accounts, and optimize workflows.
* Collaborating closely with clients to identify their needs and provide tailored solutions.
* Troubleshooting issues and proactively addressing concerns to enhance the client experience.
* Monitoring client progress and following up to ensure key milestones are achieved.
* Meet calling and multitouch outreach KPIs
* Collaborate with internal and client teams to refine and implement best practices.
* Manage a pipeline of high-value prospects, ensuring consistent progress toward goals.
* Work to achieve daily, weekly and monthly goals
What do we look for?
We’re seeking empathetic, detail-oriented professionals who embody our core values: curiosity, accountability, conscientiousness, and resilience. Ideal candidates will have:
* Proven experience in a Customer Success, Account Management, or similar role.
* Strong background in hospitality, property management, or related industries.
* Expertise in Salesforce (SFDC) and familiarity with customer success tools and systems.
* Outstanding communication, relationship-building, and problem-solving skills.
* A proactive approach to identifying client needs and delivering exceptional service.
* A track record of meeting goals and driving customer satisfaction.
* Strong organizational skills and the ability to manage multiple accounts simultaneously.
* Goal-orientated and self motivated.
* Strong written, verbal, and phone skills.
* Ability to organize and prioritize responsibilities.
At memoryBlue, we don’t just offer jobs—we build careers. Here’s what’s waiting for you:
* Remote working: Flexibility to thrive from wherever you are.
* Clear Pathways to Growth: Fast-track your career with structured learning and promotion opportunities.
* Salary is circa £25,000 - £30,000 with competetive commission plan.
* Global Team, Vibrant Culture: Join a supportive, multicultural community that celebrates success.
* Regular company events: such as our summer and Christmas parties. Previous events include trips to Ascot Race Course and boat parties - we know how to have fun. (follow us on Instagram)
* As well as receiving financial bonuses as you climb our internal career ladder, we have many other incentives to reward you for your work.
* Company pension contribution
* Private Medical Insurance
* Health Cash Plan
* Life Assurance/Death in Service pay
* Enhanced maternity/paternity pay
* Salary Sacrifice Workplace Nursery Scheme
* Salary Sacrifice Financial Pension Advice
* Competitive annual leave with yearly increase up to 33 days
* Loyalty Rewards Scheme
* Learning Academy
* Engage in wellness activities like our running club.
While we aim to provide timely updates to all applicants, please note that due to the volume of applications we receive, it may take up to 14 days from the application submission date for us to complete our initial screening process. Candidates who successfully progress to the next stage of our selection process will be contacted directly by a member of our team. If you have not received a communication from us within 14 days after your application, please consider your application for the unsuccessful for this vacancy.