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Sales support advisor

Basingstoke
Schréder SA
Support advisor
Posted: 18 June
Offer description

Urbis Schréder is a leading independent lighting solution provider worldwide. We believe that lighting can empower people, impact lives, support communities, and transform spaces, cities, and the planet.

We are not just a global leader in intelligent lighting solutions, but a beacon of innovation and sustainability, with operations spanning over 70 countries across five continents.

With sustainability at the heart of our operations, we have the insights and expertise to help cities leverage their lighting upgrades as the foundation for smart city ecosystems. We have helped cities, industries, and local communities reduce their carbon footprint and energy consumption through the adoption of LED technology and integrated control systems. Our commitment to environmental, economic, and social sustainability is unwavering.

At Urbis Schréder, you’re not just joining a team; you’re becoming a part of a brighter and more sustainable future.


Job Description

As the Sales Support Advisor, you will collaborate with our Field Sales teams and Customers to generate price proposals for our Lighting products and Connected services. Your role will ensure that services comply with standards, quality, and efficiency while also identifying opportunities to improve performance and enhance the customer experience.

Main responsibilities within the job:

1. Generate professional quote offerings in a timely manner, to scope, quality, budget, and to customers' vision.
2. Develop an understanding of our products and service offerings, and guide our customers on available solutions.
3. Work alongside the Field Sales Team to identify gaps and increase market share with upselling of products & services.
4. Oversee and support the input of all project and pipeline opportunities into the CRM platform to ensure product and resource availability in line with customer and project requirements.
5. Maintain positive business relationships with our Customers to support queries, conversion of opportunities, and future sales.
6. Support in processing sales orders with deliveries made on time to meet our Install team and customer expectations.
7. Keep all information up to date and accurate within CRM and ERP system, ensuring data accuracy on scheduling and acknowledging revenue into the business.
8. Regularly inform your line manager on progress of area, status of key customers, and opportunities to develop by reviewing performance reports and analysing data to provide feedback and put in place action plans to close gaps with SMART objectives.
9. Work in partnership with the whole of the Commercial Operations team to ensure a collaborative and seamless approach to always deliver excellent customer experience.


Knowledge and Skills:

* Ability to manage a fast-paced team
* Experience in a similar role
* Excellent Communication - verbal and written with the ability to work with people at all levels.
* Highly organised with the ability to prioritise a busy workload.
* Experience in working in a dynamic sales/commercial environment.
* Proven problem solving and analytical skills.
* Effective time management with the ability to highlight and be accountable to resolve problems.
* Excellent attention to detail
* Believes in continuous improvement.
* The ability to develop and maintain excellent relationships with both customers and internal/external stakeholders to ensure a collaborative approach that delivers positive and sustainable results.


Qualifications

Educated to A Level or equivalent.
Experience in a customer-facing support role. Generating of sales proposals.


Additional Information

Salary £26.5k to £28k - depending on experience.

Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities, and industries and are committed to having a team that is made up of diverse skills, experiences, and abilities.

At Schréder, we commit ourselves to co-creating an environment where passionate people work and win together, learn, and have fun. Join us!

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