Contract Permanent - Full Time Working Hours 37 hours - Monday to Friday Location Belfast Our Rewards; Annual Bonus Annual Cost of Living Review 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays Family Friendly Policies Enhanced Maternity and Paternity Pay Health Care Sick Pay Your new opportunity Power NI, part of Energia Group, have an exciting opportunity for a Credit Controller based in Belfast. Reporting to the Credit Control Team Leader, the main objective of the Credit Controller role is to reduce arrears in line with target, improving our companys cash flow while at the same time ensuring all market Codes of Practice, Data Protection and in-house department procedures are followed. The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Energia are seeking to recruit someone with experience in a customer specialist role. What youll need 2 years+ experience working in Credit Control or a similar environment dealing with a high volume of customers and finding the best ways to recover payment for bills with effective negotiation. Previous experience of working in a fast paced / target driven environment. Excellent telephone manner with experience of working daily on inbound & outbound calls. Demonstrable strong communication skills and a well organised approach. Experience of working towards KPIs. Proficient in the use of MS office to include - Word, Excel, Outlook and PowerPoint. Learning & Development; Career Progression and Development - Almost 100% of our promotions are from within the organisation Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology Mentoring Scheme Virtual Gym Membership Social Opportunities; Sports and Social Club Allyship@work Womens Network Green Team Volunteering days and more 87% of employees would recommend Energia Group to friends and family as a great place to work! You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions We also offer an annual Bonus, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans. Role worked on a hybrid basis (3 days from the office and 2 days from home), collaborate regularly with your peers while having a balance between your home and work life. Does Energy Move You? APPLY NOW!!! Benefits: Laptop Medical Aid / Health Care Paid Holidays Pension Fund