Inspire Resourcing are currently recruiting for a Workload Planning Controller for a well-established company based in Belper.
Duties:
* Utilising an automated scheduling platform to balance field engineer and external agent workload against resource capacity; achieving maximum efficiency by overseeing, optimising, and monitoring the planned workload.
* Scheduling accurate downtime diary management to control and manage field and contact centre resource and workload.
* Responsibility for diary housekeeping and maintenance of planned workload, controlling and maintaining maintenance capacity release through the Salesforce and Monet platforms.
* Utilising information collated from data sets, dashboards and workstreams to support diary management across the field and contact centre teams.
* Working within process to secure accurate links between data management and operational scheduling of workload by type.
* Liaising with both the field and contact centre Management team to make resource recommendations and ensuring scheduled compliance is achieved.
What we’re looking for:
* Previous experience using an automated scheduling platform is required.
* A proven track record of utilising data and reports to drive operational scheduling.
* Skills in the diary management of resource and workload.
* Excellent written and verbal communication skills are required.
* Candidates should be educated in Maths and English at a minimum of grade 4 level or equivalent and be proficient in MS Excel.
Full Time, Permanent
Salary up to £32k plus bonus