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As a Team Leader - Pensions Projects at WTW, you will work on one-off billable client projects across large clients with multiple schemes, including DB, DC, and Hybrid entitlements. You will collaborate with another Team Leader responsible for repeatable project deliveries and a technical lead. This role offers opportunities to leverage your experience and further develop your career.
Managing a team of Analysts, you will provide a professional, high-quality service to our clients and their members, guided by a rolling schedule of objectives and team development. If you are motivated, self-driven, personable, and proactive, you will thrive in our dynamic environment. As an industry leader, we offer excellent career progression opportunities.
We provide a fun and engaging environment working with top industry professionals. Your efforts will be rewarded with a competitive salary and a comprehensive benefits package, including a discretionary bonus, pension scheme, life insurance, private medical insurance, eye care vouchers, and more.
At WTW, we trust you to understand your work and the resources needed for success. Most colleagues work in a hybrid model, combining remote, in-person, and in-office interactions based on team, role, and client needs. Our approach to flexibility is rooted in trust, and hybrid working is tailored to individual circumstances.
The Role
* Plan and manage all client-based billable projects, reporting progress to clients and WTW Operations Management.
* Monitor projects of various sizes, ensuring reports are delivered on time.
* Support the repeatable project delivery team to enable new deliverables.
* Build and maintain technical, procedural, and client knowledge through experience.
* Serve as a point of contact for project-related queries.
* Lead more complex or project work as required.
* Collaborate with the Administration Manager and BAU team to improve operational efficiency, reduce costs, and develop standard procedures.
* Keep team members informed of current events, procedural updates, and benefit changes.
* Contribute to change control processes, ensuring accuracy, timely delivery, and successful testing and implementation.
* Identify offshore opportunities, manage transitions, and oversee quality control.
* Identify potential billable project opportunities to maximize revenue.
* Support process efficiency improvements that are not client chargeable.
* Maintain and develop relationships with clients and relevant teams.
* Implement actions from Post Project Reviews, collaborating with the Operations team to assess impacts on other clients.
* Ensure timely completion of client work while maintaining quality standards.
* Monitor work allocation to meet service levels and take ownership of deliverables.
* Drive best practices and continuous improvement initiatives.
* Coach, mentor, and develop team members.
* Maintain professionalism in all internal and external contacts to promote our brand.
* Participate actively in recruitment and selection processes.
* Foster a positive working environment within your team and the broader business.
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