The Role at a Glance:
Senior IT Support Engineer
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Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London
£38,000 - £40,000
Plus Benefits inc. 20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance
About Us
Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience behind us, we combine the responsiveness of a small team with the depth of a mature consultancy.
The Opportunity
We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office.
This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments.
What We Are Looking For
You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel.
All successful candidates will be required to pass an Enhanced DBS check.
We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded.
Required Technical Skills
Windows Server 2019, 2022 and 2025
Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams
Mobile device management, including Microsoft Intune and Endpoint Manager
Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA
Active Directory, Group Policy and hybrid identity
Hyper V and VMware virtualisation
Windows, macOS and iPadOS desktop and device support
DNS and DHCP
Networking fundamentals: firewalls, routing, NAT, VLANs and switching
Wi Fi technologies, including UniFi or equivalent enterprise platforms
Firewall management, ideally SonicWall or similar
VPN technologies, including SSL and site to site
PC and laptop hardware diagnostics and build
Desirable Skills
Jamf Pro or Jamf School for Apple device management
Microsoft Azure infrastructure and administration
Apple Business Manager and Apple School Manager
Google Workspace and Chrome device management
DNS filtering platforms such as DNSFilter or Cisco Umbrella
Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup
Cyber Essentials and Cyber Essentials Plus experience
Safeguarding technologies used in education, such as Senso or Classroom Cloud
VoIP and cloud telephony platforms
Qualifications
Any of the following would be an advantage:
Degree level IT qualification or equivalent demonstrable industry experience
Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or
Identity and Access Administrator
Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104)
Jamf Certified Associate or Jamf Certified Tech
CompTIA Network+ or Security+
General Requirements
Two or more years in a client facing, hands on technical role
Excellent verbal and written communication skills
Positive, can do attitude with the confidence to engage stakeholders at all levels
Genuine passion for IT and technology
Five or more GCSEs including English
Smart, professional appearance
The Package
£38,000 to £40,000 per annum, depending on experience
Contributory pension scheme
Generous mileage allowance for business travel
20 days annual leave plus UK public holidays
Your birthday off as an additional day of leave
Ongoing training and certification support
Friendly, collaborative team environment
Apply today and be part of a team using technology to drive real-world sustainability impact.
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