Neighbourhood Officer
We are currently recruiting for a Neighbourhood Officer to manage a patch of properties across East Riding of Yorkshire. This field‑based role involves balancing work between the field and home, focusing on high‑quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.
Company
Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes. We are a non‑profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
Diversity & Inclusion
As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Responsibilities
* Leverage expertise in general needs housing management and estate management standards. Address anti‑social behaviour (ASB), manage lettings and property exchanges, oversee repairs, handle rent management, and ensure safeguarding.
* Collaborate with multi‑agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
* Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
* Manage neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management.
Qualifications
* Full UK driver’s licence and access to a car as the role is field based.
* Experience and knowledge of housing/lettings or ideally social housing.
* Proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.
* Strong face‑to‑face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self‑motivated with a solution‑focused approach.
* Personal resilience to manage a fast‑paced, demanding role, juggling multiple tasks efficiently.
Benefits
* Starting salary of £33,578 per annum.
* 27 days holiday (rising to 32 over 5 years’ service) + bank holidays.
* Hybrid working – manage your week by dividing your time between working in the field and from home.
* Work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture.
* Attractive pension schemes – Local Government Pension Scheme (LGPS).
* To explore the full range of our award‑winning benefits, please click the link and review all that we have to offer – Employee Benefits Link.
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
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