Your mission
As a Customer Success (CS) Manager, it is your mission to support our international customers in the successful introduction and application of revenue engineering. In this role, you will serve as a consultant, coach, and project manager to help clients succeed in proactive acquisition.
Your work is of paramount importance to Building Radar as you will be instrumental in securing the foundation for the long-term sustainable growth of the company and our clients.
* New Client Onboarding & Time-to-Value: Lead customer kick-offs and onboarding with a clear focus on fast time-to-value, adoption, and long-term retention.
* Commercial Ownership & Renewals: Own the commercial health of your customer portfolio, including renewals, expansions, and proactive churn risk management.
* Trusted Customer Relationships: Build long-term, trusted relationships with key stakeholders, aligning customer goals with measurable business outcomes.
* Customer Needs Analysis & Value Realization: Act as a strategic sparring partner, translating customer needs into best practices and demonstrable revenue impact.
* Enablement, Training & Adoption: Deliver targeted training and enablement that drives product adoption and supports renewal and expansion readiness.
* Performance & Business Reviews: Review customer progress, pipeline performance, and usage data to surface risks and growth opportunities.
* Customer Advocacy & Product Feedback: Represent customer needs internally, working closely with Product to improve adoption, retention, and value delivery.
* Customer Success Team Collaboration: Contribute to CS processes and playbooks that improve retention, net revenue retention, and customer satisfaction.
Your profile
* You're passionate about delivering exceptional customer experiences, from onboarding through implementation, and excel in applying revenue engineering in non-traditional, fast-moving settings.
* You naturally engage, inspire, and motivate others - including customer teams - to collaborate effectively and drive revenue together.
* You quickly understand organizations, teams, and processes, and can translate insights into practical improvements that scale.
* You're a strong relationship builder with a high degree of empathy, diplomacy, and commercial awareness.
* You're comfortable operating in environments with high internal and external change and see this as an opportunity rather than a drawback.
* You're known for your persistence, bias for action, and ownership mindset when working with both customers and internal stakeholders.
* You enjoy leading workshops and delivering on-site onboarding, and are open to travel.
* This is a remote role, ideally based in the Greater London area.
* Fluent English (spoken and written) is required; German is a strong plus.
Why us?
Our Customer Success Team:
Customer Success is the guiding principle of Building Radar. We can only be successful if our customers are. Therefore, become a member of our team
* We are passionate about creating value for our customers and finding creative solutions for technical and personal challenges.
* We are the point of contact for all topics related to process design and the execution of strategies in the proactive acquisition of our customers.
* We bring the party to the customer by anchoring complicated issues in our customers' minds and awakening their ambition in proactive acquisition with unusual concepts and great verve.
Why Building Radar?
Shape the Revolution Together with Building Radar you will have the opportunity to shape the revolution and be a change in the construction industry. You will have the chance to work with cutting-edge technology, be part of ground-breaking initiatives, and help drive the industry forward. You will have the opportunity to have a direct and lasting impact on the future of the construction industry.
World Wide Vibes As a member of our team, you will have the opportunity to work with professionals from 11+ countries around the world. Our team is full of motivated, passionate individuals from all walks of life, and we believe that embracing our global diversity will lead to greater creativity and innovation.
Hybrid Work Model: At our company, we offer a hybrid work model, allowing you to have the flexibility to work both in-office and remotely.
Unlimited Vacation: Enjoy flexibility in your time off with our unlimited vacation policy. Take the time you need to recharge and come back to work refreshed and ready to tackle new challenges.
Cool Events: We offer awesome events, like mountain weekends, Oktoberfest visits, breakfasts, offsites and GoKart races - all designed to make our team bond and have a great time.
Sport is our Passion: Our in-house fitness studio is an excellent benefit for those looking to stay fit and healthy. As a balance to the work in the office, we offer you a contribution to the membership.
Financial Compensation: We value your work and offer you variable salary components and special bonuses.
Referral Program: At our company, we offer an exciting referral program that rewards you for introducing friends and family to our company.
Development Budget: We understand the importance of supporting our team's professional growth and development. For that reason, we provide a development budget to help to stay on top of the latest tools and trends or to learn new skills.
Family & Pet friendly: We are committed to creating a family- and pet-friendly atmosphere for our team.
You'll never walk alone: to win the hearts and minds of our new team members and make their transitions into their role as smooth as possible, we offer a Buddy program during the onboarding journey.
About us
Building Radar develops the "System of Action" for sales in the construction industry – a leading AI platform that helps sales teams systematically identify relevant business opportunities, successfully win them, and manage them sustainably.
The construction industry is a $12 trillion market. However, despite established CRM systems, sales processes are often still implemented manually, fragmented, and inefficiently, which leads to lost revenue and a lack of scalability.
Our vision is to become the leading and central operating system for B2B sales in the construction industry in the age of GenAI. Instead of individual isolated tools, we are building an integrated end-to-end platform on which our customers can actively plan, manage, and implement their go-to-market strategy.
Building Radar is on a clear growth path. Together with customers such as Bosch and Holcim, we have already helped generate an order value of over $2.5 billion.
In addition to economic success, we attach great importance to our corporate culture: we are creating a dynamic, international team culture in which top talents enjoy working, taking on responsibility, and growing together. This is also reflected in our 100% recommendation rate – for five years, we have also been among the top 5% of employers on Kununu.