Duty Manager - Holiday Inn Express Barrow in Furness
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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF AN ASSISTANT RECEPTION MANAGER AT HOLIDAY INN EXPRESS BARROW
What you'll be doing...
Reporting to the Operations Manager, you can expect your role to include:
* Varied 8 to10 hour shifts, which include, but not limited to, early shifts starting from 06:30, late shifts starting from 14:00 or occasional night shifts starting from 21:30
* Assume the role of Duty Manager when needed, taking charge of the hotel to assure operations run smoothly and guest's expectations are met and surpassed when possible.
* Work on the reception desk to deliver excellence customer service and ensure guest needs are met when possible.
* Occasionally cover the night team when they are on annual leave to ensure night operations run successfully and smoothly.
* Be there to support the team. Whether it be handling situations, offering advice, giving your opinion or transferring your knowledge, the team should value your expertise.
* Cash handling and basic financial balancing.
* Assist the Operations Manager by leading the reception and nights departments, pushing for operational excellence and meeting or surpassing set targets
* Your team is the face of the hotel at all times of the day and you must ensure that we make a good first impression and guest requests, expectations and satisfaction is met wherever possible, including ensuring the hotel does not become overbooked and guest feedback and reviews and acknowledged and actioned where appropriate.
* Ensure information is passed on and staff are kept well informed of the goings on in the hotel.
* Make changes based on observation or feedback to ensure operations and guest experience is the best it can be.
* Answer guest reviews and liaise with guests regarding issues, complaints or requests.
* Ensure training including learning, eLearning, fire and safety procedures are up to date to ensure the team is compliant with regulation and are kept well-trained.
* Ensure IHG compliance and become a leader in the IHG ONE Rewards club (training provided) whilst working with the IHG Champion
* Work closely with the housekeeping department to ensure rooms are available when needed and guest expectations and requests are met.
* Work closely with the maintenance department to ensure rooms are available when needed and issues with rooms are dealt with in a timely manner.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Duty Manager, you will be someone that:
* Has flexibility in working hours. You will be working varied shifts and will be required to work both day shifts and the night shifts.
* Is reliable and punctual with a positive attitude.
* Has leadership experience and team management experience.
* Has hospitality experience, however training is provided.
* Has basic computer skills.
* Has great initiative, strong attention to detail and is someone who double checks everything, striving for the best possible standards.
* Takes pride in their work and who pushes to have their expectations met.
* Pushes for excellence within the team.
* Is not afraid to get stuck in - a doer and not just a delegator.
* A desire to learn and improve as the business changes and evolves.
A background with IHG and the Opera PMS system is extremely desirable, but not mandatory as training is provided.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
* Discounted hotel room rates for you and your friends & family
* Extra days holiday for your birthday
* Flexible working arrangements
* Pension
* Free meals on duty saving you over 1000 per year
* Bonus incentives for excellent performance
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
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